Before your first withdrawal

Why does Vipzino Casino ask for verification?

Every licensed casino must confirm who you are, and at Vipzino Casino the review usually finishes within 6 hours.

UK LicensedLicense 16344-2211-R-806555 issued by the UK Gambling Commission, with independent audits by Gaming Laboratories International and iTech Labs

Clarity first

What should you expect from the check?

Useful the moment a message asks you for documents, or a withdrawal sits waiting.

Who checks

Vipzino Casino Ltd

Under which licence

UK Gambling Commission, 16344-2211-R-806555

How long

6 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Facing the upload

Want to pass the check first time?

Removes the worry that one small mistake will send your documents back again.

The list before the lens

Sign in and find the verification section, where each requested item is listed by name. Note which document sits at the top of that list before you reach for your camera.

Flat, lit, uncropped

Photograph your photo identification flat on a dark surface in daylight, with all four corners inside the frame. Glare and thumb shadows cause most rejections, so check the preview before sending.

Which card do I show?

Show the card you paid with, matching the name on your identification, with the middle digits hidden if the site offers that option. Only the first six and last four digits need to stay visible.

Reply fast, then wait

Send everything together, then keep an eye on your registered email for any follow-up request. Reply to it promptly, and allow up to 6 hours for the decision.

Holding the documents

Match each paper to what it proves

After reading, you will know which paper answers which question before you open the camera.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, recent date

Payment card image

ConfirmsThe card used for deposits

Must showFirst six and last four digits

What makes a document stick

Cropped, so it went back. A trimmed screenshot loses the corners and the printed details that tie the picture to a real, whole document. Upload the full sheet, all four corners visible Photograph the original, not a copy of it

Recent paper, current address. Months-old bills carry outdated dates and addresses, so the office cannot tie the paper to where you live now. Send a bill dated within the last three months Pick a household bill in your own name

Match the paper to your profile. Spelling or address differences between your profile and the paper look like two people, not one player. Ask us to correct the profile entry first Send a bill that matches the corrected details

Not an accusation, just a licence rule

A licence from the UK Gambling Commission, held here under number 16344-2211-R-806555, obliges us to understand where a player's money comes from. Reading a payslip or a bank page is routine AML work. It is never a suggestion that you have done anything wrong.

Depending on your situation, any of these may be enough on its own.

Recent payslips from your employer
Bank statements showing regular income
Savings account statements
A letter from your employer
Records of a property sale or inheritance

No surprise ask

You gain a clear date for the check

Four points where the check appears, so nothing on your account takes you by surprise.

Your payout clears sooner

Money leaving the account is the licensed trigger, so identity and address papers are requested before the first payout is released.

Something looks off?

A nickname, maiden name or moved address can flag your file, so a document showing the correct spelling or new address is asked for.

Proof it is your card

A different card or wallet pays for a deposit and the account holder has not been confirmed, so proof tying the method to you is requested.

Expect a look at income

Asking to play for larger stakes brings a fresh look at affordability, so income or savings papers may be requested at that point.

No surprises

Questions you may have about the check?

Nothing here assumes you are doing anything wrong, and nothing is stored longer than the rules allow.

Why does the casino want to know where my money comes from?+

Source of funds sits in the routine paperwork our licence asks of a licensed operator, and it is there to keep laundering out of gambling. Treat it as a standard step rather than a remark about your spending. Answering it plainly usually settles the matter in one exchange.

Are the documents I upload kept safe from other people?+

The files travel over 128-bit SSL encryption and stay inside our verification team, so they are not visible to other players or to staff outside that team. Independent testing of our systems is carried out by Gaming Laboratories International and iTech Labs. Ask our privacy contact if you want the detail in writing.

Can I send my passport photos straight from my mobile?+

Yes, a phone camera works well, provided the whole document sits inside the frame and no corner is cut off by a shadow. Send the image at full size rather than a screenshot of it. Blurred or resized copies are the usual reason a check comes back for a second try.

How soon does verification normally go through?+

Most checks are settled within 6 hours of everything arriving in readable form. A file that is cropped, dark or out of date restarts that clock. Sending all three items together is the simplest way to keep it short.

My surname is different now to when I signed up, so what happens?+

Send the certificate or deed alongside your current photo identification and the two names will be linked on your file. Until they match, a withdrawal can sit waiting. A short note to [email protected] explaining the change saves a round of questions.

Under whose licence does this site actually operate?+

Vipzino Casino Ltd holds licence number 16344-2211-R-806555 from the UK Gambling Commission. That licence is why the identity and source of funds steps exist at all. Our registered address is Church Lane, Manchester.

At what point will you ask me to prove who I am?+

The check must be complete before your first withdrawal leaves, and we may ask sooner, at registration or when your first deposit lands. Nothing is gained by leaving it until a payout is pending. Starting early means the money moves without a pause.